Cancellation Policy for Live Events

For cancellations or postponements, outside of Force Majeure, find details below of our refund policy:

Cancellations up to 4 weeks before the event are given 50% refund.

Cancellations after 4 weeks before the event are given no refund.

A purchased ticket holds a space at the event and you can transfer your space to another member at the cost of a £25 handling fee or to a non-member for the cost of the £25 handling fee and the additional ticket price for non-members.

For a ticket to be transferred, and for your colleague to officially be on the attendee registration list instead of you, here is what you need to do.

1. The ticket holder emails the UK ICF office with the name of the colleague who will take his/her ticket and their membership number (if they are a UK ICF member).

2. The colleague books onto the Event, selecting member or non-member as appropriate, and pays the full amount.

3. Once registered for the Event, the UK ICF office issues to the colleague a credit of their full ticket fee paid less a £25 handling fee. In those cases where the colleague is a non-member, the credit is their ticket fee paid less both the £25 handling fee and the additional ticket price for non-members.
   

Payments made via Stripe

Please note from May 1st 2020 if you have made a payment for a live event via Stripe any refund will NOT include the fees from the original Stripe payment.

(So if a cancellation is made up to 4 weeks before the live event then you will receive a 50% refund minus the Stripe fee.)